Galena CRM Independent CRM Advice

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"At Galena we help companies either develop their existing CRM solutions to meet the requirements of the business or help them to select and implement new systems to meet the ever changing demands of the economic climate"

Philip Lloyd M.D. Galena IT Ltd



Strategic Advice

A successful CRM Strategy will align the organisations information systems and business strategies to effectively allocate resources and realise increased value on investments. 

We offer strategic advice and consultancy that can be used to address many key business requirements for all companies large and small across all industry sectors.

 

 

 

Independent CRM Services

      • Health Checks

        Many problems with CRM systems are caused due to poor implementation, bad project management or lack of training.

        We are experienced at identifying these areas and will produce a plan to resolve them.


        System Specification

        CRM systems by their nature embrace the entire operational environment of the organisation. Determining the requirements of the business can be time consuming and requires an understanding of the capabilities of modern CRM systems.

        We can assist in this process by documenting the current and proposed working processes in an CRM system specification document. This document can then also be used as an Invitation to Tender (ITT) to any potential CRM vendors.


        System Selection

        Investing in a new CRM system is one of the most significant investments in terms of time and money a company can make, by it's nature a new CRM systems will have an impact on every part of the business and in many cases can result in failure.

        We can help with this process and ensure that any new system will meet the current and future requirements of the business. We use a tried and tested two round selection process that ensures the most suitable vendor and software application are selected.

        We are completely independent of any CRM or Software vendor and therefore are perfectly placed to ensure that the most appropriate system is selected to meet the exact requirements of your business.


        Project Management

        Why Projects Fail

        In reality project failure (or premature closure) is quite often the result of a number of factors:


        1. - changes in a business’s strategic direction
          - lack of senior management support and commitment
          - lack of commitment from project team members
          - poor selection of project team and board members
          - unrealistic delivery timeframe's and expectations
          - lack of project management experience

At Galena we understand these factors and are qualified PRINCE2 Practitioners, therefore allowing us to use our experience and set of industry best practice project management tools to ensure projects are delivered on-time and in budget whist meeting the business objectives of the project.